Customers’ motives to co-create in smart services interactions

Smart Cities MOOC: Teaching citizens how to co-create smart cities

There is increasing recognition that the ICT4S community needs to take a role in both developing education and conducting research on how to educate people in using ICT to make urban areas more sustainable. In this paper we explore the question how can a Massive Open Online Course (MOOC) be used to engage citizens in learning about smart cities and teach them how to co-create a smart cities pro...

Smart Media: Bridging Interactions and Services for the Smart Internet

This chapter describes a need for Smart Media to enhance the vision of the Smart Internet. Smart Media is introduced as a mechanism to bridge Smart Services and Smart Interactions. Smart Media extends the existing notions of Media in HCI such as Hypermedia, New Media, Adaptive Hypermedia, and Social Media. There are three main contributions from this paper: (1) A historical perspective of media...

Customers as Innovators: A New Way to Create Value

Can Smart Meters Create Smart Behaviour?

Intelligent technologies are increasingly facilitating sustainable water management strategies in Australia. While this innovation can present clear cost benefits to utilities through immediate leak detection and deference of capital costs, the impact of this technology on households is less distinct. By offering real-time engagement and detailed end-use consumption breakdowns, there is signifi...

Innovating Beyond the Fuzzy Front End: How to Use Reward-Based Crowdfunding to Co-create with Customers

Current research suggests that crowdfunding not only serves as an alternative source of capital but also as a flexible tool allowing start-ups to systematically integrate a crowd into their innovation processes. However, an adequate understanding of how start-ups can systematically leverage the co-creation potential of their early customers during crowdfunding is still nascent. Against this bac...